Trigas Online – Privacy Policy

Last Updated: December 2025

At Trigas Online, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or our services. By using our website or engaging with us, you consent to the processing of your Personal Information as described below.

1. Information We Collect

1.1 Personal Information You Provide

When you register, order, or contact us, we may collect:

  • Your full name

  • Email address

  • Phone number

  • Delivery / billing address (if relevant)

  • Order or service request details

  • Payment or transaction information (when applicable)

  • Any other information you provide via contact or enquiry forms

1.2 Automatically Collected Information

When you browse or use our website, we may automatically collect:

  • IP address and device information (browser type, operating system)

  • Usage data — pages visited, time on site, navigation flow

  • Cookies and tracking data (see Cookies section below)

2. How We Use Your Information

We use your information to:

  • Process orders, service requests or enquiries

  • Provide customer support and communicate order or service updates

  • Manage billing, payments, deliveries or logistics (if applicable)

  • Improve our website, services, and user experience

  • Send marketing and promotional communications only if you have opted in

  • Ensure compliance with applicable legal, accounting, or regulatory obligations

3. Cookies & Tracking Technologies

We may use cookies, web beacons, and similar technologies to:

  • Enable basic website functionality and security

  • Analyse website performance and user behaviour

  • Remember your preferences (e.g. language, login, cart or session data)

You may choose to disable cookies via your browser settings. Doing so may affect website functionality or user experience.

4. Sharing or Disclosure of Information

We do not sell or rent your personal information to third parties. We may share your data only when necessary for the purposes described above, such as:

  • Trusted service providers or contractors (payment processors, delivery services, IT/hosting providers) to enable order fulfilment, website hosting and support

  • Relevant authorities if required by law (fraud investigations, compliance, legal requests)

  • Business partners or affiliates — only if you provided explicit consent

All such third parties are required to treat your information confidentially and use it solely for the agreed purpose.

5. Data Security & Storage

We implement reasonable technical and organisational measures to:

  • Protect your information from unauthorised access, loss, misuse or alteration

  • Secure any data transmissions (e.g. via encryption, secure servers)

  • Maintain secure storage and limit access to your data on a “need-to-know” basis

We retain your Personal Information only as long as required for the purposes for which it was collected (or longer if required by law).

6. Your Rights

Depending on your jurisdiction (e.g. under POPIA or equivalent data-protection laws), you have the right to:

  • Request access to the Personal Information we hold about you

  • Request correction or updating of inaccurate information

  • Request deletion of personal data (where legally permissible)

  • Object to or restrict certain data processing activities

  • Withdraw consent to marketing or direct communication at any time

  • Lodge a complaint if you believe we mishandled your data

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date.

8. Contact Us

If you have any questions, requests or concerns about this Privacy Policy or how we handle your Personal Information, please contact us at:

Trigas Online
Website: https://trigasonline.com
Email: Alan@trigasonline.com
Phone: +27 83 277 0423